Returns and Exchanges.

Dear Customers, 

We have a 7 day return policy, which means you have 7 days after receiving your item to request a Return / Exchange. 

FAQ : My order shows not delivered / payment pending, how will exchange be issued? 
Ans : Please do not worry, just ping us on the whatsapp icon, it will be done. 
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Exchanges : 

We only do size exchanges. 
Size exchanges are free. 

Please message on whatsapp icon on the website for support of any kind.  

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Refunds

1) Please note we do not offer refunds for products purchased in sales or using discount codes.

2) If you are not comfortable with the product fitting, we will ensure a detailed talk with you to understand your fitting requirements and send the perfect size* free of cost. 

3) If you are not satisfied with the fabric quality, we have other products that you can opt for including activewear or we shall give you store credit for the same. 

4) Refunds are provided if you do not like the product.  Please share UPI details for quick refunds. 

5) Please contact the whatsapp icon for customer support regarding exchanges and refunds. 

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About 2 Year Product Quality Guarantee*

As a company committed to delivering high-quality products, we take pride in our women’s pant brand. However, we understand that issues may arise. If you encounter any problems related to product quality within two years after purchase, we have a straightforward process in place:

1. Verification Process:

   • Contact our customer service team with details about the issue you’re facing.
   • We’ll verify the claim by checking the guarantee associated with the product.
   • Our goal is to ensure that your concerns are addressed promptly.

2. Resolution Options:

• If the product quality issue is confirmed, we offer two option. 
  
  Mlada and its representatives reserve the right to assess the claim and take a decision that would be final and non negotiable. 

Product Replacement: We’ll replace the defective item with a new one.

Coupon for Future Purchase: Alternatively, we’ll provide you with a coupon code that you can use on our website for your next purchase.

We appreciate your trust in our brand and strive to maintain the highest standards of quality. Feel free to reach out to our customer support team if you need any assistance.

Please note, it is our duty to serve you. 

We do not work on Saturday's and Sunday's.